Frequently Asked Questions

We've organized the questions our customers ask most frequently for you here. Just click on a category or question and we'll take you straight to the answer. If you can't find the information you need here, please follow the link below to reach our Customer Care Representatives.

What's New

 

Ordering

• How Can I Pay for My Order?
• Do I Have to Pay Sales Tax on My Order?
• Can I Order If I Live Outside of the United States?
• Will I Receive an Order Confirmation?
• How Do I Use a Gift Card?
• Ordering For Schools & Libraries
• Desk and Examination Copy Policies
• How do I Cancel or Modify My Order?
• Dover Discount Code and Coupon Offer Details

Shipping

• How Quickly Will My Order Arrive?
• How Much Does Shipping Cost?
• Can I ship my order to a PO Box?
• Can I Ship One Order to Multiple Addresses?
• How Do I Send Books to Someone Who Is In Prison?
• How Can I Track My Order?

Returns and Exchanges

• What is Your Returns Policy?
• What is Your Exchange Policy?
• How Do I Return Something for an Exchange or Refund?

Contacting Dover

• By Email
• By Postal Mail
• By Fax
• Rights and Permissions
• Editorial Submissions

eBooks

• Dover eBooks are currently not available on our website. Please check back soon. If you recently purchased an ebook on our former website and need help, please contact us.

My Account

• Why Set Up An Account?
• How Do I Sign In?
• What If I Lost My Password?
• How Do I Track An Order?

Dover Rewards Program

 

Finding a Store That Carries Dover Books

• How Do I Find a Store Near Me that Sells Dover Books?

Email Newsletters

• How Do I Sign Up for Dover Email Newsletters?
• How Do I Manage My Email Subscriptions?
• How Do I Share Ideas With Dover?
• Is My Personal Information Safe?

Privacy Policy

 

Can't find the answer you need in the list above?

Please follow this link to reach our Customer Care Representatives.