Frequently Asked Questions
We've organized the questions our customers ask most frequently for you here. Just click on a category or question and we'll take you straight to the answer. If you can't find the information you need here, please follow the link below to reach our Customer Care Representatives.
What's New
Ordering
- How Can I Pay for My Order?
- Do I Have to Pay Sales Tax on My Order?
- Can I Order If I Live Outside of the United States?
- Will I Receive an Order Confirmation?
- How Do I Use a Gift Card?
- Ordering For Schools & Libraries
- Desk and Examination Copy Policies
- How do I Cancel or Modify My Order?
- Dover Discount Code and Coupon Offer Details
Shipping
- How Quickly Will My Order Arrive?
- How Much Does Shipping Cost?
- Can I ship my order to a PO Box?
- Can I Ship One Order to Multiple Addresses?
- How Do I Send Books to Someone Who Is In Prison?
- How Can I Track My Order?
Returns and Exchanges
- What is Your Returns Policy?
- What is Your Exchange Policy?
- How Do I Return Something for an Exchange or Refund?
Contacting Dover
eBooks
- What eBook formats do you offer?
- Do eBooks of Clip Art and Design titles include digital image downloads?
- How Do I Purchase an eBook?
- Can I buy eBooks for my school or library?
- How do I access the eBooks I bought?
- Where can I get help with my eBooks?
- What are the advantages to buying eBooks directly from doverpublications.com?
My Account
Dover Rewards Program
Finding a Store That Carries Dover Books
Email Newsletters
- How Do I Sign Up for Dover Email Newsletters?
- How Do I Manage My Email Subscriptions?
- How Do I Share Ideas With Dover?
- Is My Personal Information Safe?
Privacy Policy
PRODUCT SAFETY
Can't find the answer you need in the list above?
Please follow this link to reach our Customer Care Representatives.
