Dover’s Online Family

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Questions about Dover’s Online Family

What is the Dover Online Family?
At Dover we’ve had a close relationship with our readers for over 50 years--probably because we share their interests. You see, we only publish books that we’d like to own ourselves. The editors who select titles for a particular subject area, take Architecture for example, are actually enthusiasts on the subject. We get thousands of letters every year from enthusiasts who want to know if we have more books on their favorite topics or have suggestions to offer us for books to add to our list. And that’s where the Dover Online Family comes in! When you join our online family, we ask you to talk to us, and we’ll talk back! Start by telling us who you are and which topics interest you. We encourage you to make comments or suggestions. We read and respond to every message that we get. Periodically, our editors (the same ones that share your interests) will hand select a Dover title that they think you’ll like, and send you an email note describing it. These aren’t messages sent by some big computer database--they’re personal recommendations from real people who share your interests.

As a member of our online family, you’ll be the first to know when we have a new title in the subject areas you prefer. We may ask you for comments on new ideas or recommendations for material in an area of special interest to you. Some of our best ideas for new titles, new subject areas and new ways to reach people come from our customers. We appreciate hearing from you, so please, share your ideas with us.

How Do I Join Dover's Online Family? Joining our online family is easy and it only takes a couple of minutes. Just follow this link to join Dover Online Family.

How Do I Share Ideas With Dover? We love it when our readers share their ideas with us! Got a compliment? A complaint? A great idea for a new title? Just visit our Customer Care and Communication Center to contact anyone you’d like at Dover. We look forward to hearing from you.

Is My Personal Information Safe? You wouldn’t share personal information about one of your family members with a stranger would you? Well, neither would we. Your personal information is safe with us—click here to see our Privacy Policy.

Is My Satisfaction Guaranteed? Yes. Absolutely and unconditionally. Our products are backed by our unconditional guarantee and so is membership in our Online Family. You may leave (or change your preferences) anytime you want, no questions asked.

How Do I Change My Preferences or Leave the Dover Online Family? Simply send an email to familymember@doverpublications.com telling us what you’d like to do and we’ll confirm your changes within two business days. If you wish to leave the Dover Online family, enter “Leaving” in the subject line of your email to speed processing of your request.

How Do I sign up to Receive Dover Catalogs? If you would like to join the 500,000 customers that are already receiving one of our special interest catalogs, click here to sign up and choose the specific catalogs that you would like to begin receiving.

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