Customer Service

Home

Welcome to Dover's online help desk. We've organized the questions our customers ask most frequently for you here. Just click on a category or question and we'll take you straight to the answer. If you can't find the information you need here, please follow the link below to reach our Customer Care Representatives.

Ordering
	Help for New Customers How Can I Pay for My Order? What is Dover's Safe Shopping Guarantee? Do I Have to Pay Sales Tax on My Order? How Do I Order If I Live Outside the United States? Will I Receive an Order Confirmation? Does Dover Offer Quantity Discounts? How Do I Order or Use a Gift Certificate? Ordering For Schools & Libraries Desk and Examination Copy Policies How do I Cancel or Modify My Order?

Shipping
	How Quickly Will My Order Arrive? How Much Does Shipping Cost? Can I ship my order to a PO Box? Can I Ship One Order to Multiple Addresses? How Do I Send Books to Someone Who Is In Prison? How Can I Track My Order?

Returns and Exchanges
	What Is Your Returns Policy? What Is Your Exchange Policy? How Do I Return Something for an Exchange or Refund?

Contacting Dover
	By Email By Post Mail By Fax Rights and Permissions Editorial Submissions

My Account
	Why Set Up An Account? How Do I Sign In? What If I Lost My Password? How Do I Track An Order?

Finding Books
	How Do I Find the Product I am Looking For? What if I Can't Find the Book I Want?

Finding a Store That Carries Dover Books
	How Do I Find a Store Near Me that Sells Dover Books? My Store Sells Dover Books. How Do I Get Listed in Your Store Locator?

Catalogs and Mailing Lists
	How Do I Get Your Latest Catalog? Can I Sign Up a Friend for your Mailing List? How Can I Update My Address Or Stop Receiving Dover Catalogs?

Email Newsletters
	How Do I Sign Up for Dover Email Newsletters? How Do I Manage My Email Subscriptions? How Do I Share Ideas With Dover? Is My Personal Information Safe? Is My Satisfaction Guaranteed?

Security and Privacy
	Is Dover's Website Secure? What Is Dover's Privacy Policy?

Can�t find the answer you need in the list above? Please follow this link to reach our Customer Care Representatives.

Top Questions

•	How Quickly Will My Order Arrive?
•	How Much Does Shipping Cost?
•	How Do I Find the Product I am Looking For?
•	Is my Satisfaction Guaranteed?
•	What Is Your Returns Policy?
•	How Do I Update My Email Subscriptions?

Track Your Order | Your Account | Shipping Rates and Policies | Returns | Customer Service | Sign Up for Email | About Dover
Privacy Notice | Terms of Use | Join Our Staff